Shipping policy
Please do not send returns to the sender address on the package you received. Contact our designated email first to submit your return request; otherwise, returns and refunds will not be accepted.
We strive to ensure your satisfaction with every purchase. Please review the following guidelines:
1. Shipping Methods & Delivery Time
All orders are shipped via standard domestic shipping services such as USPS, UPS, or FedEx.
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Estimated Delivery Time: 5–10 business days
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Delivery times may vary slightly depending on your location and any unforeseen delays (e.g., holidays or weather conditions).
2. Shipping Fees
Shipping is 100% free for all U.S. orders.
No minimum order amount is required.
3. Return Policy
Please do not send returns to the sender address on the package you received.
Contact our support team first to initiate a return request; otherwise, returns and refunds will not be accepted.
a. Return Eligibility
You may return items within 30 days of delivery. To be eligible, items must be unused, in the same condition, and in the original packaging.
b. Return Shipping
Customers are responsible for the cost of return shipping. Please note that shipping fees are non-refundable.
Any applicable customs or third-party delivery fees must be handled by the customer.
c. Consumer-Initiated Returns
For returns due to personal reasons (e.g., ordering the wrong size or a change of mind), you are responsible for the return shipping fee.
d. Allzero-Initiated Returns
If you received a defective, damaged, or incorrect item due to our error, we will cover the return shipping costs.
4. Contact Us
To request a return or ask questions about your shipment:
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Email: info@allzeroyoga.com
We will provide further instructions to ensure a smooth return process.
By following these guidelines, we aim to make your return experience as seamless as possible. Thank you for choosing Allzero !